Bit of Britain Returns
How do I return an item?
Price Match Guarantee
At Bit of Britain, we strive daily to bring you the lowest regular price (available or allowed) If you find one of our products available either online, in our catalog or in our store at a lower price, please bring it to our attention within our 21 day Return/Price Guarantee policy and we will gladly refund the difference. Please be sure you have found an exact match of an in-stock, regularly priced item at the other store. Items on sale, clearance, out of stock, free with purchase or any offer that includes a freight charge discount are not eligible for this offer.
If you are not completely satisfied with your purchase, you may return the unused product within 21 days of receipt (as indicated by UPS) for an exchange, store credit for a future purchase or refund on your credit card of the purchase price of the merchandise. Returns will not be accepted after the 21-day limit. Items must be in new condition with tags and packaging in place. Used, abused, or broken after use items will not be accepted
Shipping and COD charges will not be refunded.
Bit of Britain does not accept returns for clearance, closeout or custom color/size items. Once opened, computer software is non-returnable.
If an item breaks or becomes damaged during normal use because of a manufacturing defect Bit of Britain will repair, replace, or refund the purchase price of the returned product as dictated by the manufacture's warranty. Please contact one of our customer service representatives at 1-610-510-7262 for any manufacturing defects.
For returns on items drop shipped from our vendors please contact us for return instructions since a Return Authorization Number may be required.
For your protection, we recommend that you ship your return back to us via UPS or US Postal Service with insured service. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments.
In the unlikely event that the incorrect item is shipped to you (i.e. you ordered boots and received fly spray) please contact us for return instructions as we would be. Please contact the carrier (UPS etc.) immediately if your shipment arrives damaged.
There is a $6.95 shipping fee for all exchanges within the continental US states. All exchanges outside the lower 48 states and international shipping rates are as follows:
Alaska, Hawaii, and US territories: $10.95
Canada and Mexico: $12.95
All other international exchanges: $15.00
In order for your return to be processed in a timely manner please include:
A copy of your sales slip or invoice
Bit of Britain Returns Department
75 Stark Street, Suite 1, Dock 2
Plains, PA 18705